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Frequently Asked Questions

Online Experience

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Gift Cards

Can I use gift cards to make a purchase online?
Yes. SouthernStates.com now accepts gift cards as payment online. To check your gift card balance, click here.
How can I find out my Gift Card balance?

To find out your gift card balance, click here. Enter your gift card number into the box and select "Submit" to retrieve your balance.

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My Account

What are the benefits of creating an account with SouthernStates.com?
There are several benefits to creating an account on SouthernStates.com:
  • Free membership
  • Exclusive savings, coupons, and offers.
  • Advance notice of sales, clearance, and upcoming opportunities to save.
  • Birthday savings coupon.
  • Order history & order tracking.
How do I update or change my profile?

Once you are logged in, select My Account at the very top right of the page. From there you can edit and update your profile information, or use the left-column navigation to find and edit your address book, favorites, and more. To save your changes, click "Update".

Where are my coupons?

To find out about all of our current special offers & promotions, please visit our Offers page. If you are logged in, any coupons that are current & available to you will be listed in the right-column underneath the Customer Rewards section.

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Order questions SS.com

How do I track my order?

To track your order, log in to My Account. Once on the My Account page, in the left column select "Order Information". All of your recent orders will be listed. Click "Track" to track your order.

What is the status of my online order?

To check the status of your online order, please sign in to “My Account” and visit the “Order Information” link to the left of your profile. You can then search by your order number and/or by the month/year in which you made you purchase to find the most current information on the status of your order.

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Returns/Exchanges

How can I return or exchange an item purchased online?

To make your returning and exchanging process for items purchased on www.southernstates.com as smooth as possible, please follow our online returns and exchange policy. This policy explains that all products purchased online must be returned in their original new, unaltered condition with the original tags and labels attached within thirty (30) days of purchase. Once the item being returned is received at the Southern States Distribution Center, credit will be issued to the original form of payment. Original shipping charges will not be refunded. The customer returning or exchanging the item is responsible for paying return shipping. Credits on returns will be processed within fourteen (14) business days of receipt of the return.

NOTE: If a payment is being refunded to a card no longer in possession or that is expired, it is the customer’s responsibility to inform the issuer of that card to receive the refund. If the credit card is no longer in use, a SSC Gift Card will be issued.

Please keep a copy of all documentation (packing slip, shipping information) for your records to ensure your return and exchange processes are well supported.

What if I receive my order and it is damaged?

If you have a return due to product defect or damage, contact our Customer Service Center within 10 days from receipt either by phone at 1-866-372-8272 or e-mail at ssc-customerservice@sscoop.com. Customer Service will provide you with information on the proper handling of the merchandise. Damaged goods must be returned within ten (10) business days.

I bought a gift card online. Can I return it?

No, Southern States gift cards purchased on-line are non-refundable.

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Using SS.com

How do I find articles on SouthernStates.com?
There are a number of ways to find articles on SouthernStates.com
  1. Use the top navigation to find the department or topic of choice. When you hover over the department name, a drop-down menu appears. At the bottom of each drop-down there is a link to the articles and how-to's for that section.
  2. Click the How-To link in the top navigation. This will take you directly to a directory of all articles & how-to's.
How do I find products on Southern States' website?

There are a number of ways to find products on SouthernStates.com:

  1. Use the Top Navigation Bar to shop by department.
  2. Use Search to find products using a keyword, a SKU, a brand name or a manufacturer's item number.
  3. You can narrow your search using the criteria in the left-hand column on the page. Each click will narrow your results and take you a page that offers further information and products.
How do I register/create an account?

Click here to create an account. Simply fill in the specified fields and select your interests (so that we may better serve you), select that you agree to the terms and conditions and click "create account".

My Store Experience

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My Store

How can I provide feedback about my store experience?

If you would like to give us feedback regarding your store experience, please fill out our Contact Form, or call 1 (866) 372-8272 between Monday & Friday, from 8:00 AM to 5:00 PM EST and share your experience with one of our customer service representatives.

How do I find my local store?

To find a store near you, simply visit our Store Locator and search for the address, zip code or other criteria that you are looking for.

How can I return or exchange an item purchased in a store?

If you need to exchange an item you purchased at one of our retail stores, bring the item and your purchase receipt with you to ensure fast & efficient service. To find your nearest Southern States store, use our Store Locator.

Corporate

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Careers

How can I apply for a job at Southern States?

To learn more about opportunities to work at Southern States, visit our Careers page. From there you can learn more about working at Southern States, and search for & apply to available positions.

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Other

What is a cooperative?

A cooperative is a business, but it is unique in several important ways. Cooperatives are formed by their members when the marketplace fails to provide needed goods or services at affordable prices and acceptable quality. To learn more visit our “What is a Cooperative” page.

What is Southern States Cooperative?

SSC is one of the nation's largest farmer-owned cooperatives. Since 1923, we've been providing expert products, services and advice to people who like to get their hands dirty. For more details and information, visit the Our Heritage page.

What products and services does Southern States offer?

As one of the nation’s largest farmer-owned cooperatives, Southern States offers only the finest in goods and services. Our expertise is based on over 85 years of experience and research, driven by the desire to ensure that everyone has access to the best in feed, seed, fertilizer and farm supplies.

Products & Services we offer include:

  • Animal Health
  • Petroleum
  • Grass & Vegetable Seed
  • Fertilizer
  • Power Tools
  • Pet & Wild Animal Care
  • Livestock
  • Equine
  • Fencing
  • Apparel
  • and more
Your Current Store:

You will see pricing and specials based on this store.